Payments made through the payment gateway cannot be refunded unless the following applies.
A technical error causes a customer's card or bank account to be charged multiple times or for an excessive amount. The user will receive a refund for the overpayment, less any applicable Payment Gateway fees.
The customer's card or bank account has been charged due to a technical issue, but they have not been successfully enrolled. The customer does not have to pay anything upfront to use the services of Shutterfly Solutions. The consumer will receive a refund of the remaining balance after the payment gateway fee deduction.
If the claim is validated after manual processing, reimbursement will be granted within five to seven days of Shutterfly Solutions receiving the online registration form. The assets might take a few work days to show up in your record, contingent upon your bank's approaches.
Shutterfly Solutions will contact the user or payee regarding any outstanding payments for purchases and will settle the payments.
If Shutterfly Solutions cannot resolve the dispute, the dispute between the payee and the payer may be credited to the disputed payer's account. The direct credit or debit from the disputing payment to the payee's account cannot be challenged by the payee. When a repayment has been made between the payee and the payer, the cash will be taken care of by the suppliers at Shutterfly Solutions as per the conditions of the repayment.
The payee, user, or service provider has already received payment in the event of a chargeback, and the dispute over the payment must be resolved following the terms of the agreement. Customers and taxpayers must be aware of this.